Welcome to our Help Desk

• How can I reset my account Password?
• How can I upload my picture to my account?
• Why is my photo rotated after uploading it?
• How do remove people from my address book?
• My child's team now uses MatchTime - do they need a separate MatchTime account?
• Why is my email in MatchTime sent from member_+3232d3az@matchtime.com?

• What are costs of using MatchTime?

• Fastest way to create a new team... replicate a "completed team" from a past season
• How do I create and manage my ALTA team on MatchTime?
• How can I change the team's match line types (singles/doubles) and/or my number of match lines?
• How can I change my Team's Level/Flight/Division details?
• What are the full steps for managing my USTA team on MatchTime (formerly known as TennisPoint)
• How do I mark a team as completed at the end of the season?

• Can I import my Team's Schedule directly from ALTA?
• Can I import my Team's Schedule directly from USTA?
• How can I add more playoff or regular season match dates?

• How to add a co-captain or coach to my team
• How do I invite my team's players?
• How do I update an email address for one of my players
• How do I delete a team member/player?
• Can I import my players directly from ALTA/USTA?
• Do we need to have TEAM Passwords for our players?
• How can I upload an attachment to email to my team?

See all articles in Captains - Team Players →

• Create Lineup Options - which button to choose?
• How can I see my player's court side and singles/doubles preferences?
• Where can I find the Opposing Captains info?
• Can I set different match times for each line played?
• What Reminder Alerts are Available?
• When we play a match early, what is the best way to handle this in MatchTime?
• Can I import my match scores into MatchTime?

• Can I manage our Paddle Tennis Team on MatchTime?
• Can I manage our Pickleball Team on MatchTime?
• Can we manage our club's entire League on MatchTime?
• How can I send an email out to an old team?
• On the availability page, how do I see my previously played matches?
• Tell me more about Account Security and Passwords
• What type of tennis league teams can I manage on MatchTime?

See all articles in Frequently Asked Questions →

• ALTA Sandbagging Rules Explained
• If we play the ALTA match early, will the "sand bagging" rules still work?

• Got a child playing on a tennis team too? Linked Accounts make this easier
• Log out of my account on mobile app?
• Send SMS Messages to whole team - Near Instant Communication

• Match Calendar Feed
• Auto-Sync Tennis Match Dates in Apple Calendar
• Auto-Sync Tennis Match Dates in Google Calendar

• Can I manage my Flex Tennis League on MatchTime?
• How do I add more teams/players to my Flex League on MatchTime?
• How do I link my Stripe account to my League so I can bill my players on signup?
• How do I move a player from one team to a different team?
• How to Setup a League Season in MatchTime
• I just created a new league, added my team captains, how do I alert the team captains their team is ready?

• Match availability at quick glance

• Add your DUPR ID to MatchTime